After sales service commitment

One, after-sales service

1, repair: Harbin city have fixed repair points, to provide detailed address and contact telephone;

Detailed address: Harbin city Nangang District Xuanhua Street No. 442

Contact person: Xu Zhongshun

Phone: 0451-82520808

2, repair engineer: the city has full-time Repair Engineer 2 people;

In 3, parts warehouse : the city of Harbin has a fixed parts warehouse

4, repair response speed:

( 1) two hours to repair scheme decision;

( 2) such as 2 hours to problem solving by telephone, repair personnel in fault report received within 4 hours after arrival at hospital ( except New Year's day, Spring Festival, labour day, the national day four day other than the statutory holiday );

In 5, the warranty period starting rate : ensure the starting rate of 95% ( according to the year of 365 days );

6, ensure the equipment downtime, after ten years of spare parts supply;

In 7, the guarantee period from goods through final acceptance date, to provide one year free warranty, life-long free repair. After the expiry of warranty, parts cost according to cost price fee, artificial fee-free.

Two, spare parts and technical services

1, in order to ensure the normal running of the equipment, convenient locations in the territory of China with a spare parts warehouse, have the necessary spare parts, and to ensure that the 10 years period of supply.

In 2, after the installation is complete, by the user ( or field ) and the local quality inspection departments and the duty to defend departments joint inspection, reach the tender technical indicators and the original equipment product standards, and meet the safe use of protection requirements, for acceptance.

In 3, the special tool

If there are special tools, provide to the buyer the equipment maintenance tools.

4, data

( 1) to provide the buyer with a set of operation manual ( Chinese ).

( 2) to provide the buyer with the operation of equipment, installation, use of environmental requirements.

( 3) to the buyer to provide technical information ( repair and use): 2 ( Chinese )

5, technical services

( 1) in the domestic set up a repair mechanism.

( 2 ) in the arrival of the goods at the use of the unit, in 7 days to send engineering and technical personnel arrived at the scene, in the buyer's technical personnel in the presence of opening of stock, installation, debugging and organization, responsible for all expenses incurred.

( 3) after the installation is complete, by the user ( or field ) and the local quality inspection departments and the duty to defend departments joint inspection, reach Book technical indicators and the original equipment product standards, and meet the safe use of protection requirements, for acceptance.

( 4) box with new solid after fumigation wooden boxes, moisture-proof, rust-proof, shockproof, and rough handling, suitable for integral lifting and long-distance water transport.

Three, training requirements:

Provide the purchaser related technical personnel on-site training, until it is able to use the device.